Although the Oculus Quest 2 is a great device, it is a frustrating feeling when you are trying to power on your beloved Oculus Quest 2 headset and it just won’t start. I have experienced this myself firsthand.
Table of Contents
- When The Reality Is Your Oculus Quest 2 Won’t Turn On
- Oculus Keeps Turning Off: Here Is What To Do
- Hold down the Power Button for 30+ Seconds
- Hold the Power and Volume Down Buttons for 20+ seconds
- Leave your Quest 2 Charging For Up to 2 hours
- Try Alternative Cable for Charging
- Contact Oculus Support
- Return Your Headset Under Warranty
- How To Fix Oculus Quest Black Screen Of Death
- How do I fix a black screen with Oculus?
When The Reality Is Your Oculus Quest 2 Won’t Turn On
The first thing to try out when your Oculus Quest 2 is not turning on is to do a hard reboot on your headset by holding down the power button for 30+ seconds. If that does not work, plug in the charging cable (make sure the LED light turns on), let it charge until full and try booting the device again.
This is easier said than done, and there are many different reasons as to why this is happening. In this guide, I am going to list several easy steps for you to try out that might just knock life back into your Quest 2 in no time.
Oculus Keeps Turning Off: Here Is What To Do
Let’s next look at the different steps you can try out in greater detail.
Without knowing whether you are an experienced user or totally new to VR, let’s start with the basics. To power on your Oculus Quest 2 headset, press the Power button on the right side of the headset for up to 3 seconds. If the LED light next to the button shows solid white, this means the headset has started booting up.
If the normal way of powering up your Quest 2 does not work (which I believe is the case), then let’s turn to more advanced troubleshooting steps. Let’s explore each of these.
Hold down the Power Button for 30+ Seconds
The next step to potentially solve the power issue with your headset is to do a hard reboot. Hold down the power button for up to 60 seconds, until the LED light turns white.
While researching the topic, I found out that there are numerous cases where the Quest 2 had entered into an unexpected state which the hard reboot was able to solve. Try it out.
Hold the Power and Volume Down Buttons for 20+ seconds
The next step to potentially start your Quest 2 headset is to simultaneously hold down the Power and Volume Down buttons for 20+ seconds.
Doing so should launch the headset`s boot menu. Use the volume up/down buttons to navigate to the “Exit and Boot Device” option and briefly press the power button to confirm.
Leave your Quest 2 Charging For Up to 2 hours
Sometimes when the battery of your Oculus Quest 2 is completely depleted, it won’t have enough juice to power the charging circuit. It can take up to a few hours plugged in to get it to charge properly.
Try plugging in the charging cable. If the LED light does not turn on (red / orange) right away, leave your Quest 2 plugged in for up to 2 hours.
If you are able to successfully get your headset charging properly, try to boot up the device normally or via hard reboot.
Try Alternative Cable for Charging
If you are unable to get your Quest 2 charging (no charging light), there might be a problem with your power outlet, charging cable, or power adapter.
If you have a spare USB cable lying around (from your phone, tablet, etc.) try charging your Quest 2 with that one. Test charging with another wall outlet in your house. Alternatively, try charging your headset from your PC instead of using a wall outlet and power adapter.
Sometimes, when nothing else seems to help, the best course of action is to reset your Oculus Quest 2 to factory default settings. This is especially true if you can not get your headset powered on anyway. Factory reset is generally a last resort option, but can be a lifesaver.
To complete factory reset on your Oculus Quest 2:
- Hold down the power and volume down (-) buttons on your headset until the boot menu appears
- Using volume buttons navigate to “Factory Reset” option and press power button to confirm
- Select the “Yes” option and press the power button to confirm.
You can also do factory resetting using your Phone and the Oculus App. This is assuming that you are able to connect your Quest 2 with the phone app.
After having completed factory reset, see if your headset now starts properly.
Contact Oculus Support
When you are completely out of ideas and things to try out, it is usually a good idea to contact the support of the product manufacturer.
Now, I am going to be honest with you – Oculus Support is quite unlikely to provide you with additional ideas to test out in this specific matter, but it is worth trying out nevertheless.
Depending on where and how you bought your headset, they might also recall your device and offer a replacement unit.
When submitting your Support Ticket, make sure to list out all of the steps you have already taken to solve the issue. This is crucial to avoid the basic “Have you tried this..” recommendations from the Oculus support team and get to the actual root cause of the problem more quickly.
Return Your Headset Under Warranty
Depending on where and how long ago you bought your headset, it might be possible to return your Quest 2 under warranty and get a new one (or your money back).
Go ahead and investigate all the options you have in this case and if needed (and possible), return your headset.
How To Fix Oculus Quest Black Screen Of Death
Oculus Quest 2 has more key upgrades than its earlier version. It has an improved design, support for more accessories, and a better touch controller. Furthermore, Oculus Quest 2 is lightweight, has a faster processor, more RAM, and a higher resolution display as compared to Oculus Quest.
However, a few users report seeing a black screen on Oculus Quest 2 virtual desktop link or the headset. Before jumping in to repair or replace your headset from Oculus, let’s find out why you encountered this issue and how to fix it.
If your Oculus Quest 2 headset screen shows a black screen or the same is happening with the Virtual Desktop, it could be due to any one of the following reasons.
- The OS device drivers are out-of-date.
- PC graphic card settings are misconfigured.
- Oculus 2 headset software is malfunctioning.
- The Oculus Quest 2 headset has no charge.
- The proximity sensor lens on the headset is either dirty or faulty.
- The headset is stuck on firmware updates.
How do I fix a black screen with Oculus?
- If the Oculus Quest 2 headset is not charged, it will show a black screen. Therefore, plug the VR headset into a USB charger and let it charge for at least 30 minutes. Also, as the Oculus Quest 2 charger outputs 2A, therefore, make sure you are using a compatible charger with your VR headset.
- Sometimes, the headset is stuck downloading the firmware updates, resulting in a black screen. In this case, plug the headset into the charger until it finishes the update.
- There is a small proximity sensor between your headset lenses. It can get dirty over time and shows a black screen. Therefore, first, cover the lens with your finger and see if the black screen goes away. Afterward, clean the sensor with a microfiber cloth and check if this fixes the issue.
In some computer configurations, the Virtual Desktop button on the Oculus Quest 2 dashboard shows a black screen while using the Quest link. It points to an issue with the PC GPU, and you can fix it by trying out the following troubleshooting steps.
Make sure to set Oculus Quest app preference
- Launch the Windows Settings app and navigate to System –> Display –> Graphics Settings –>Graphics performance preference.
- Select the “Choose an app to set preference” option and click on the Desktop app.
- Next, click Browse and go to C:\Program Files\Oculus\Support\oculus-runtime\ and then double click the OVRServer_x64.exe to add the file.
- Now set the “Options” to “Power Saving” mode, and apply the changes.
- Finally, restart the Oculus software, reboot your PC, and verify that the virtual Desktop works fine.
Make sure to use dedicated graphics card
Plug the Oculus 2 headset into the dedicated graphics card to fix the black screen issue. To do this on Nvidia:
- Right-click on your Windows desktop and select the NVIDIA Control Panel option.
- Now navigate to 3D settings and then select Manage 3D settings on the left.
- Under Program Settings, choose the Oculus Quest 2 app from the list and select the “High-performance NVIDIA processor” option.
Make sure to turn off the in-game overlay
You can fix the Oculus Quest 2 virtual desktop black screen by turning off the in-game overlay feature. To do this, open the GeForce Experience app on your Windows desktop. Next, click on the cogwheel icon in the upper right corner of the screen. Finally, disable the in-game overlay option.
Adjust Oculus Quest 2 resolution
You can try lowering the Oculus Quest 2 resolution if your link displays a black screen.
If you press the Oculus Quest 2 power button and the screen goes black, you can perform a hard reboot and factory reset your Oculus Quest 2 headset to fix the issue. To do this:
- Turn off your Oculus Quest headset
- Press and hold the power button for 10 seconds to let Oculus Quest 2 undergo a hard reboot.
- Do the hard reboot from the Bootloader menu if you can’t hard reboot Oculus Quest 2 with the power button. To do this, turn off the headset and press and hold the power buttons for 10 seconds until you see the Bootloader menu.
- Next, choose the Boot device from the menu and press the power button to hard reboot Oculus Quest 2.
Now verify that the black screen is fixed. If the issue persists, you can try factory resetting your Oculus Quest 2 headset. Remember that it is an irreversible measure and will remove all headset data. However, the process won’t erase your purchased or downloaded content. To factory reset Oculus Quest 2:
- Turn off the VR headset and hold the power and volume down button until you see the Boot screen menu.
- Next, use the volume buttons to highlight the Factory reset option and press the power button to select it.
- Now use the volume buttons to highlight the Yes option and then press the Power button to start the factory reset process.
- Wait for a few minutes and turn on your Oculus Quest 2 headset.
- Finally, verify that you don’t see a black screen anymore.
Any or all of these steps should fix the problem.