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How To Reset Sony WH-1000XM4 Noise Cancelling Headphones

The  WH-1000XM4 combines superb sound quality and luxury levels of comfort with excellent noise cancellation. That’s why they currently top not only many best noise-canceling headphones guides but also numerous lists of best wireless headphones for all budgets. That’s quite some feat. But the XM4 can be a bit complicated if it needs to be reset, so how do you reset the WH-1000XM4 headphones?

Sony WH-1000XM4 Noise-Cancelling Headphones: Can I Get A Reset?

Resetting the WH-1000XM4 is sometimes necessary. If the headset cannot be turned on or cannot be operated even when it is turned on, press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset.

The next step after figuring out how to reset the XM4 is learning how to use the speakers to their utmost abilities thanks to a reset, and that’s where this guide comes in. Here, we will show you how to set them up, connect them to devices, and get the most out of their features.

How to Pair the Sony WH-1000XM4 After a Reset

The Sony WH-1000XM4 supports NFC (near field communications), which speeds up the time it takes to connect them wirelessly to a compatible device. All you have to do is turn them on, then touch them against an NFC-enabled phone or tablet.

If your mobile device doesn’t support NFC, pairing is still pretty easy. Turn them on for the first time and they’ll go straight into pairing mode – just make sure your mobile device has Bluetooth switched on – then select the WH-1000XM4 from the list of Bluetooth devices able. 

If you want to set them up with a new device, press and hold the power button to start the pairing process. Then you can select the headphones through the menu on your smartphone, tablet or portable music player.

Can the Sony WH-1000XM4 Connect To Multiple Devices?

The WH-1000XM4 introduced Sony’s extremely useful ‘Multipoint’ feature, which allows you to have two Bluetooth sources connected at once. For example, you can connect to a smartphone and laptop simultaneously and switch music playback between the two.

When you’re pairing for the very first time, simply connect two sources through your Bluetooth settings menu. Alternatively, if you want to pair at a later date, press and hold the power button to start pairing mode and just add your second device through its Bluetooth menu.

Can Sony WH-1000XM4 Be Wired?

The XM4 has a USB-C connection, but that’s purely for charging. For wired listening, there’s a 1.2m audio cable supplied in the box that can be plugged into the right ear cup’s 3.5mm headphones jack and into your device’s 3.5mm output socket. 

For use during a flight, there is also a plug adaptor supplied to use the in-flight entertainment.

The XM4 don’t need battery life to listen to wired, though they do to be able to deploy the noise canceling function.

How to Reset

If the above-mentioned tip did not work, there are some other tips you can try. When charging, press the power and custom buttons at the same time to completely reset the headphones. You can then start the pairing process all over again. Remember, if you had two devices connected to the Sonys then you’ll lose the connection to both.

How To Set Up the Sony WH-1000XM4 App

To get the most out of the WH-1000XM4, you’ll need the Sony Headphones Connect

 app – you can download it for iOS and Android.

This unlocks all sorts of features. It lets you, for example, see the headphones’ battery life without taking them off; adjust the noise-canceling and ambient aware features; tweak the equalizer; and also enable or disable the Speak-to-Chat feature.

The Sony WH-1000XM4 comes with a USB-C cable – plug this into a USB AC adaptor, and then plug that into the mains to charge them up. The charging indicator should light up red to show they’re charging.

A full charge takes about three hours, and is good for 30 hours of use.

To check how much battery life is remaining on your headphones, press the power button while they’re switched on. A voice will announce how much battery power is left.

How To Maximize Battery Life for the Sony WH-1000XM4 Headphones

Sony’s quoted figure of 30 hours’ battery life is impressive enough, but it isn’t actually the maximum you can get from the XM4s. Look at the manual and you’ll see the headphones can actually hit 38 hours – but only if all the main features are turned off and you’re listening to music encoded in AAC or SBC.

Real-world battery life can vary and depends on many factors, including whether noise-canceling is switched on or off, the volume at which you listen (louder volumes drain the battery quicker), and the codec you’re listening to.

Listen to an AAC track with noise-canceling and Sony’s DSEE Extreme sound processor switched on, for example, and your battery life will drop from 30 hours to 18.

You can turn DSEE Extreme on or off using the Sony Headphones Connect app, although we would advise leaving it on, as it greatly improves sound quality. But if you’re running low on juice, or are setting off on a long journey, it might be prudent to disable it to extend the battery life.

How to Update

You can update the firmware on the Sony WH-1000XM4 either manually or automatically.

If you choose to do it manually, the Headphones Connect app will send you a notification when an update is available. Download it, and it will transfer to the headphones. Set updates to happen automatically, and they will update in the background without needing a prompt from you. They will then transfer to the headphones the next time they are powered on.

As with all software updates, bugs can happen, so it might be worth checking for other user feedback before installing. You’ll need enough battery life to complete the update. 

And make sure you’re downloading the updates over wi-fi rather than mobile data to avoid big phone bills – if you’re worried about this, it might be better to opt to do them manually, so you can okay the downloads only when you’re connected over wi-fi.


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